This course discusses crisis and emergency risk communication theory and techniques. Participants will learn the fundamentals of effective risk communication and the pitfalls to avoid based on real life examples. They will learn the required steps toward developing and carrying out an effective risk communication plan. Several strategies are suggested to achieve risk communication objectives. Approaches considered will cover communicating effectively in high-stress, lowtrust, emotionally-charged and/or controversial situations and the importance of proper dialogue among individuals, communities, and organizations responsible for and/or affected by environmental, safety, and health hazards.
Please note: A percentage of 80% or higher is considered passing for the test associated with this online course. Upon completion and passing the test, you will be able to download a certification of completion. You will only have one opportunity to pass the test. If you do not pass the test, you will be required to register and pay again to retake the course and test.